Terms of Service
These terms govern your engagement with NeverRanked. By contracting for a research engagement, you accept the terms below. They supersede any prior terms published on this site. If you have questions, write Lance@hi.neverranked.com before signing.
What we provide
NeverRanked sells a research engagement that measures what AI answer engines cite in a category. We deliver a forensic research memo and a prepped punch list for the team executing the work. We do not perform the execution. We do not write content, modify your website, deploy schema, edit third-party profiles, or perform any labor that converts a finding into a result.
What we no longer provide
Until May 2026, NeverRanked sold a JavaScript snippet that was claimed to drive AI citations. That product has been retired. References to that product, to "AEO scores," to monthly tiers named Pulse, Signal, or Amplify, to the "$750 audit," or to any related execution service in any prior version of these terms are no longer in effect.
Pricing and engagement
- $4,500 kickoff per category. One time. Includes query set design, three weeks of daily measurement across seven AI surfaces, competitive cohort analysis, source-type analysis, the research memo, and the prepped punch list.
- $1,500 per month per category, ongoing. Continued daily measurement, monthly delta memo, drift monitoring, and punch list refreshes. Month to month after the kickoff. No minimum commitment beyond the kickoff itself.
- Engagements are scoped per category. A new category is a new kickoff.
- All amounts in US dollars, billed via standard invoice. Payment due net 15.
What we do not access
The research engagement does not require access to your systems. We do not install code on your property. We do not integrate with your CRM, analytics, or data warehouse. We observe public AI answer engines from outside, the same way a journalist or analyst would. No data flows from your side into ours.
Data and confidentiality
- The research memo, punch list, and raw measurement data captured against your queries are yours. Exportable at any time. If you cancel, the data leaves with you.
- Category-level aggregate patterns observed across our broader dataset (source-type distributions, competitive cohorts, and engine-level patterns by category) remain ours. These are never tied to a named customer, never reverse-engineerable to a specific engagement, and are used to inform future research without exposing prior customer-specific data.
- Either party may treat the engagement and its outputs as confidential.
What we promise and what we do not
We promise daily measurement, the research memo on the schedule agreed, and the prepped punch list. We do not promise any specific increase in AI citation share, search ranking, traffic, leads, or revenue. AI engines change their behavior on their own training cycles and competitive ecosystems shift independently. Any vendor promising a specific citation lift in advance is selling theater.
Cancellation and refunds
- The kickoff is non-refundable once measurement work has begun. If measurement has not started, a full refund is available within 30 days of payment.
- The monthly retainer can be cancelled at any time. Cancellation takes effect at the end of the current billing period.
- No partial refunds for unused days in a billing cycle.
Liability
Our total aggregate liability for any claim arising from or related to a research engagement shall not exceed the amount you paid to NeverRanked in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that cannot be limited under applicable law.
Governing law
These terms are governed by the laws of the State of Hawaii, United States. Any dispute that cannot be resolved through good-faith negotiation will be resolved in the state or federal courts of Honolulu, Hawaii.
Changes
We may update these terms. Material changes will be communicated by email to active customers. The version in force for a given engagement is the version in effect when that engagement is signed, unless a later version is mutually agreed in writing.