NeverRanked · Teardown 01 · Hawaii consumer banking

The 75-point engine spread that no single-engine tool can see.

First empirical teardown from the 7-engine NeverRanked methodology. 21-bank Hawaii consumer banking cohort, 18 hash-locked queries, 3 usable runs, 5,153 citations captured. Pattern-readiness cleared. Subject brand anonymized; cohort named in full.

The headline finding in one sentence: for the same Hawaii consumer banking queries, the same banks, the same day, five AI engines cite bank-owned websites 60-75% of the time, while Microsoft Copilot (via Bing) cites them 0% of the time. The 75-percentage-point engine spread is invisible to any tool that measures fewer engines.

The cohort (named)

21 Hawaii financial institutions AI engines cite for consumer banking queries in this category. Naming the cohort is honest — these are all publicly competing brands, and the methodology demonstration value comes from the pattern across the group, not from singling any one out.

Major banks: Bank of Hawaii (boh.com), First Hawaiian Bank (fhb.com, locations.fhb.com), American Savings Bank (asbhawaii.com), Central Pacific Bank (centralpacificbank.com, cpb.bank), Hawaii National Bank (hawaiinational.bank, ebanking.hawaiinational.com), Territorial Savings (territorialsavings.com, territorialsavings.net).

Credit unions: Hawaii USA FCU (hawaiiusafcu.com), Hawaii State FCU (hawaiistatefcu.org, hawaiistatefcu.com), HFS FCU (hfsfcu.org), Pearl Hawaii FCU (pearlhawaii.com), University of Hawaii FCU (uhfcu.com), Hawaii Community FCU (hicommfcu.com), Hawaii FCU (hawaiifcu.org), Big Island FCU (bigislandfcu.com), CU Hawaii (cuhawaii.com), Hawaiian Financial FCU (hificu.com), HLE FCU (hlefcu.com).

Methodology summary

7 AI surfaces measured, all on the same day, all on the same query set:

18 queries hash-locked at 48b6c76f.... 3 repetitions per query per engine for noise control. 3 usable runs all on 2026-05-23, totaling 1,134 successful API calls and 862 cited-text rows scanned. Pattern-readiness rule of 3+ usable runs is cleared.

Full methodology + open-source measurement code at /methodology/.

Source-type distribution (cohort-wide)

Across 5,153 citations captured over 3 hash-locked runs, where AI engines pulled from for Hawaii consumer banking queries:

Source type% of citationsCount
Competitor (cohort bank-owned sites)53%2,745
Independent web42%2,184
Wikipedia2%83
Reddit1%60
Social (Facebook, Instagram, TikTok)1%32
YouTube1%30
Review directories (Yelp, TripAdvisor)<1%19

The cohort-wide read. For Hawaii consumer banking, AI cites bank-owned sites slightly more than third-party content (53% vs 42%). That's not the result a buyer expects. Conventional SEO instinct says "AI cites third-party content about you, so optimize the content, not the site." For Hawaii banking, the data says the opposite is closer to true: own-site optimization is the majority of where AI is looking, third-party content is the minority. The actionable shape of the punch list changes accordingly.

But the cohort-wide number hides the bigger finding. The per-engine breakdown is where the moat lives.

Per-engine breakdown — the 75-percentage-point spread

Engine Competitor Independent web Other
Perplexity75%23%YouTube 1%
Claude (model-knowledge)72%28%
ChatGPT search71%27%Wikipedia 2%
Gemma (model-knowledge)70%30%
Google AI Overviews59%27%Reddit 7%, social 4%, YouTube 2%, Wikipedia 1%, review_dir 1%
Gemini grounded30%67%Reddit 1%, Wikipedia 1%
Microsoft Copilot (Bing)0%87%Wikipedia 9%, review_dir 2%, social 1%, YouTube <1%

The non-obvious read

Five AI engines — including both model-knowledge engines (Claude and Gemma, which answer from training data without searching the web) — cite Hawaii bank-owned sites 60-75% of the time. Microsoft Copilot, powered by Bing's organic SERP, cites bank-owned sites 0% of the time, surfacing third-party editorial content (Wikipedia 8%, review directories 3%, news/independent web 88%) instead.

This is not a measurement error. Bing's SERP for these queries genuinely surfaces editorial and reference content above bank pages. A Hawaii bank with strong AI presence on five surfaces could still be invisible to a user who asks Microsoft Copilot — and the only way to know that is to measure all seven surfaces, in parallel, on the same queries.

That's the entire structural argument for measuring more than one engine. The data is the argument.

Other per-engine findings worth naming

Top cited brands — mentions across engines

Brand-host mentions across the 862 cited-text rows, with position-in-answer breakdown (Q1 = lead position, Q4 = tail). Top 10 by mentions:

Brand-host Mentions Q1 lead Q2 early Q3 mid Q4 tail Position bias
boh.com (Bank of Hawaii)6122652199533lead-heavy
fhb.com (First Hawaiian Bank)58414425913546lead-heavy
asbhawaii.com (American Savings Bank)4638314914685early-heavy
cpb.bank (Central Pacific Bank)25771726252early-heavy
hawaiinational.bank (Hawaii National Bank)14817277925mid-heavy
hawaiiusafcu.com (Hawaii USA FCU)11520216014mid-heavy
hawaiistatefcu.com (Hawaii State FCU)964184925mid-heavy
locations.fhb.com (FHB branch pages)763522118lead-heavy
hfsfcu.org (HFS FCU)661813269mid-heavy
pearlhawaii.com (Pearl Hawaii FCU)5819171210lead-leaning

What the position-bias column reveals. Bank of Hawaii is "lead-heavy" — 79% of its 612 mentions are in the early half of AI answers (Q1+Q2). That's the dominant AI-recommendation pattern. Hawaii National Bank, with notably less total visibility (148 mentions), is "mid-heavy" — 53% Q3 alone. Same engine, same query universe, fundamentally different competitive posture. Total mention count alone misses this; position bias is the depth signal no comparison tool surfaces.

True third-party citation sources (the actionable list)

After cohort classification, the third-party content AI cites for Hawaii consumer banking, ranked by recurring-host frequency across the 3-run dataset:

HostCitesWhat it is
reddit.com60Hawaii-banking discussion threads (Google AIO + Gemini)
apps.apple.com58App Store listings for bank mobile apps
hmsa.com48Hawaii Medical Service Association (HMSA-direct-deposit query artifact)
bankbonus.com47National banking-product review site (mostly AIO)
play.google.com42Google Play Store listings for bank apps
hawaiistar.com41Local Hawaii business publication
en.wikipedia.org64Hawaii banking history pages (mostly Bing)
facebook.com21Social posts about Hawaii banks (Google AIO only)
yelp.com7Review listings (Bing only)

These are the surfaces where editorial mentions actually move citation visibility for Hawaii consumer banking. Notice the engine-specific patterns: Reddit threads matter for Google AIO and Gemini specifically (invisible to the other 5 engines). Wikipedia and Yelp matter for Bing/Copilot specifically. Social platforms (Facebook, Instagram, TikTok) only show up in Google AI Overviews. The path to AI presence in each engine is structurally different, and the strategy for moving citation share has to be specific to which engines matter to the bank's actual buyers.

What this teardown does not yet include

Side-by-side comparison with a dashboard-style AI-citation tool's free AEO Report on the same subject. The original plan for this teardown was a head-to-head against another tool's published output for the same Hawaii bank. That comparison artifact has not been pulled yet. When it is, this teardown will be updated with the side-by-side and the differentiator analysis it produces.

In the meantime, the 7-engine measurement above stands on its own as a methodology demonstration. The headline finding (75-percentage-point Bing/Copilot gap) is independent of any vendor comparison — it's a structural finding about the AI-engine landscape itself, and a single-engine measurement methodology cannot detect it.

Why this is anonymized

The cohort is named because these are publicly-competing brands appearing in any local "best Hawaii bank" comparison; naming them collectively is honest. The teardown does not single out one bank as a "subject" of analysis on the public version, because publicly naming a specific brand alongside competitive findings creates trademark, trade-libel, and endorsement-implication exposure that does not exist for the cohort-level analysis above. The unredacted version — subject-named with the full per-brand competitive analysis — is available 1:1 to qualified prospects in conversation. Same anonymization pattern is used across NeverRanked's public artifacts.

Methodology + reproducibility

Full methodology at /methodology/. Public source code (the measurement runner, the source-type classifier, the within-citation analyzer, the aggregator) at github.com/LanceRoylo/neverranked-outreach. Gemma is open-weight — an auditor can independently re-run the same prompts and verify the model-knowledge layer numbers.

Raw data manifests for the 3 runs that produced this teardown are at dryrun/out/2026-05-23T10-13-34Z/ (2-engine seed), dryrun/out/2026-05-23T11-14-31Z/ (7-engine pass), and dryrun/out/2026-05-23T21-42-59Z/ (third 7-engine pass clearing pattern-readiness). All three runs aggregate cleanly into the same query-set cohort.

If you're a Hawaii financial institution evaluating this methodology

Email Lance@hi.neverranked.com for the unredacted version with the specific subject-bank's competitive position, or to scope a full kickoff engagement on your own brand. Engagements are $4,500 kickoff per category, $1,500/month ongoing.

Return to NeverRanked · How we differ from the dashboards · How we measure · Example deliverable · Takedowns & opt-out

Measurement window: 2026-05-23. AI engine behavior changes weekly — we will re-run the comparison on request.

Methodology & substantiation: every quantitative claim above is derived from a hash-locked, pre-registered measurement (query set hash 48b6c76f...), captured by open-source code, against named engines on a named date with a named query set, and graded by a fail-closed factual checker. Full chain at neverranked.com/methodology.

Takedown & opt-out: if your business is named on this page and you want it removed, email takedown@neverranked.com. 24-hour SLA. Full process: neverranked.com/takedowns.